Terms of service

Terms of Service

Last updated: 13 September 2026

Welcome to Bumble & Brush!

These Terms of Service (“Terms”) apply to your use of the Bumble & Brush website and to any products you purchase from us.

By accessing our website or placing an order with Bumble & Brush, you agree to these Terms. Please read them carefully before placing an order.

1. About Bumble & Brush

Bumble & Brush is an Australian small business offering personalised children's creative products, including personalised canvases and related craft products.

We reserve the right to update, modify or discontinue products, services or website content at any time.

2. Using Our Website

You agree to use the Bumble & Brush website for lawful purposes and in a way that does not interfere with the operation, security or availability of our website.

You must not use our website to:

Engage in unlawful or fraudulent activity.
Attempt to gain unauthorised access to our website or systems.
Copy, reproduce or misuse our content, branding or designs without permission.
Interfere with the website or its functionality.

3. Products and Personalised Orders

We take care to ensure our products and product descriptions are displayed as accurately as possible.

Colours, images and product appearance may vary slightly depending on your device, screen settings, lighting or other factors.

Personalised Canvases

Our personalised canvases are made specifically for each customer.

When placing an order, you are responsible for providing the correct personalisation information, including the child's first name and spelling.

Please carefully check your personalisation details before completing your order.

Bumble & Brush will create the personalised product using the information provided by you.

Because personalised canvases are made specifically for you and cannot generally be resold, we do not accept returns, exchanges or refunds for change of mind or where incorrect personalisation details have been provided by the customer, subject to your rights under the Australian Consumer Law.

If Bumble & Brush makes an error with the personalisation or there is a fault or issue with the product that is our responsibility, please contact us so that we can work with you to resolve the issue.

4. Children's Names

When ordering a personalised canvas, you may provide a child's first name only for the purpose of personalising that product.

You should not provide a child's surname, date of birth, address, school information, photographs or other unnecessary personal information when placing an order.

For more information about how we handle personal information, please see our Privacy Policy.

5. Orders

When you place an order through our website, you are making an offer to purchase the products selected.

An order is not considered accepted until Bumble & Brush has received and processed the order.

We reserve the right to refuse or cancel an order in circumstances including, but not limited to:

A product being unavailable.
An error in product information or pricing.
Suspected fraudulent or unauthorised activity.
Circumstances where we are unable to fulfil the order.

If we cancel an order after payment has been made, we will arrange an appropriate refund of the amount paid for the cancelled order.

6. Pricing and Payment

All prices displayed on our website are in Australian dollars (AUD), unless otherwise stated.

Prices may change from time to time. Any price change will not affect an order that has already been accepted by Bumble & Brush.

Payment must be successfully received before an order can be processed.

We use third-party payment providers to process payments securely. Bumble & Brush does not directly store your complete payment card details.

7. Processing and Delivery

We will make reasonable efforts to process and dispatch orders within the timeframe stated on our website.

Delivery times may vary depending on the destination, shipping provider and circumstances outside our control.

Once an order has been handed to the relevant shipping provider, delivery is subject to that provider's processes and timeframes.

Bumble & Brush is not responsible for delays caused by circumstances outside our reasonable control, including postal or courier delays, weather events, natural disasters or other unforeseen circumstances.

For more information, please refer to our Shipping Policy.

8. Returns, Refunds and Faulty Products

Our Returns & Refunds Policy forms part of these Terms.

Because our personalised canvases are made specifically for each customer, we do not accept change-of-mind returns or exchanges for personalised products.

This does not affect your rights under the Australian Consumer Law.

If a product is faulty, damaged, incorrect or otherwise does not meet the consumer guarantees that apply under Australian law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Please contact us as soon as possible if there is an issue with your order.

9. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or any other applicable law.

Our products come with consumer guarantees that cannot be excluded.

Where a product does not meet an applicable consumer guarantee, we will provide the remedy required by law.

10. Intellectual Property

All content on the Bumble & Brush website, including our:

Logo and branding
Product designs
Photographs
Graphics
Written content
Website layout
Original artwork
Other creative materials

is owned by or licensed to Bumble & Brush and is protected by applicable intellectual property laws.

You must not reproduce, copy, modify, distribute, sell or use our intellectual property without our prior written permission.

11. Customer Content

If you voluntarily provide photographs, reviews, testimonials or other content to Bumble & Brush, you confirm that you have the right to provide that content to us.

We will handle personal information in accordance with our Privacy Policy.

We will not use a child's first name provided for personalisation for marketing purposes.

12. Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, payment providers, shipping providers, social media platforms and other service providers.

Third-party services operate under their own terms and privacy policies.

Bumble & Brush is not responsible for the operation, availability or policies of third-party websites or services.

13. Website Availability and Accuracy

We do our best to keep our website accurate, secure and available.

However, we do not guarantee that the website will always be available, error-free or free from interruptions.

We may occasionally need to update, maintain or temporarily suspend parts of the website.

We also make reasonable efforts to ensure that product information, descriptions and pricing are accurate, but errors may occasionally occur.

14. Limitation of Liability

To the extent permitted by law, Bumble & Brush will not be responsible for losses or damage arising from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under Australian law, including your rights under the Australian Consumer Law.